Privacy Policy

Lenzohariri.com is owned and managed by Lenzo Hariri. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Lenzohariri.com's relationship with you in relation to this website. The term 'Lenzohariri.com' or 'us' or 'we' refers to the owner of the website. The term 'you' refers to the user or viewer of our website. The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website which are not the property of, or licensed to Lenzohariri.com are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • You may not create a link to this website from another website or document without Lenzohariri.com's prior written consent. Your use of this website and any dispute arising out of such use of the website is subject to the laws of Germany.

Right of Withdrawal (Widerrufsrecht) — EU Consumer Rights

In accordance with EU Directive 2011/83/EU and German law (§§ 312g, 355 BGB), you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period begins on the day you (or a third party you designate) receive the goods.

To exercise your right of withdrawal, you must inform us of your decision by an unequivocal statement (e.g. a letter sent by post or email) to:

Lenzo Hariri, Hadergasse 40, 97421 Schweinfurt, Germany
Email: info@lenzohariri.com
Phone: +49 176 55654354

You may use the model withdrawal form below, but it is not obligatory. If you use this option, we will communicate an acknowledgement of receipt of such a withdrawal to you without delay.

Model Withdrawal Form:
To Lenzo Hariri, Hadergasse 40, 97421 Schweinfurt, info@lenzohariri.com:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods: [goods], ordered on (*)/received on (*), name of consumer(s), address of consumer(s), signature of consumer(s) (only if this form is notified on paper), date.
(*) Delete as appropriate.

Effects of withdrawal: If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

Exceptions to the Right of Withdrawal: The right of withdrawal does not apply to contracts for the supply of goods that are not suitable for return due to health protection or hygiene reasons if they were unsealed after delivery (this includes opened perfume bottles and personal care products).

Refund Policy

If you are eligible to return goods under the 14-day withdrawal right described above, we will process your refund within 14 days of receiving the returned goods or evidence of return. Refunds will be issued via the original payment method. Please note that returns of opened or used fragrance products cannot be accepted for hygiene reasons, in accordance with EU consumer law.

To initiate a return or refund, please contact us at info@lenzohariri.com.

Privacy Policy

This privacy policy sets out how Lenzohariri.com uses and protects any information that you provide when you use this website. Lenzohariri.com is committed to ensuring that your privacy is protected in accordance with the EU General Data Protection Regulation (GDPR). Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Lenzohariri.com may change this policy from time to time by updating this page. What we collect: We may collect the following information:

  • Name and contact information including email address and phone number
  • Delivery address and billing address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to service enquiries, customer surveys and/or offers

What we do with the information we gather: We require this information to process your orders and provide you with the best service, and in particular for the following reasons:

  • Internal record keeping and order fulfilment.
  • We may use the information to improve our products and services.
  • We may send you promotional emails about new products or special offers where you have given your consent to receive such communications.

Security: We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies: A cookie is a small file which asks permission to be placed on your computer's hard drive. Cookies allow web applications to respond to you as an individual and help us analyse web traffic to improve our website. You can choose to accept or decline cookies via your browser settings.

Links to other websites: Our website may contain links to other websites of interest. We do not have any control over those websites and cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites.

Controlling your Personal Information: Under GDPR, you have the right to access, correct, or request deletion of your personal data. You may also object to processing or request data portability. To exercise these rights, please contact us at info@lenzohariri.com. You also have the right to lodge a complaint with the relevant supervisory authority (in Germany: the Bayerisches Landesamt für Datenschutzaufsicht, BayLDA).

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

If there are any questions regarding this privacy policy you may contact us at info@lenzohariri.com.